Best Auto Repair, Akron

CONTACT US
  • 585 Brown Street Akron, OH 44311

    330-535-7186

  • We're Open! See COVID-19 update below.

330-535-7186 | 585 Brown Street

CUSTOMER SERVICE

CUSTOMER SERVICE, Akron, OH

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Akron Auto Parts and Service Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
IDENTIFIX
BBB Accredited Business
Mitchell1
ASA (Automotive Service Association)
Repair Pal
Car Care Aware

TESTIMONIALS

reviewicon
Went above and beyond to fix my car in a timely manner. Was in constant communication with me about the state of my car, would highly recommend!
reviewicon
I have taken my vehicles to Akron Auto Parts for over thirty years. I completely trust them for honest and dependable work. I refer them to anyone who needs a vehicle repaired.
reviewicon
Great customer service, honest work, and fair prices. It's hard to find honesty in this day and age but Tom, the owner of the shop, is as honest as they come. Everyone should give them a try! You won't be ripped off or disappointed.
reviewicon
We have been coming here for years. They do great work for reasonable prices. Highly recommended.
reviewicon
Akron Auto has kept my cars on the road. They diagnose the problem provide options and to it at a very reasonable cost. This is the A team.
reviewicon
Best auto care service around, small businesses with personal service and they go out of their way to help you. Tom is the best!
reviewicon
Very friendly and skilled mechanics. They fixed my brake lines fast and for a very fair price. Tom is very straightforward about how much he thinks it will cost and checked in often.